19myr1 Platform Terms and Conditions — A Complete Guide for Malaysian Users

19myr1 is an online betting platform offering sports betting, Live Casino, e-sports, and a wide variety of other games to eligible users. The platform operates exclusively for the Malaysian market and is subject to all applicable laws and regulations.

These Terms and Conditions ("Terms") govern your access to and use of the 19myr1 website, mobile application, and all related services. These Terms are read together with our Privacy Policy and Responsible Gaming Policy, all of which collectively form the entire agreement between you and 19myr1.

If you do not agree with any part of these Terms, you are not permitted to use the 19myr1 platform. Your continued use of the platform following any amendment to the Terms constitutes your acceptance of those changes.

To register and use 19myr1 services, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old at the time of registration.
• You are a resident or citizen of Malaysia, or are located in a jurisdiction where online betting is legally permitted.
• You are registering in your own name and not on behalf of any other person.
• You have not previously had an account closed or banned by 19myr1.
• You are not classified as a self-excluded person from gambling under any applicable exclusion scheme.
• You have full legal capacity to enter into a binding agreement.

Each user is only permitted to have one (1) active account only on the 19myr1 platform. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts along with forfeiture of any remaining balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and valid email address. This information may be verified through a KYC (Know Your Customer) process before any withdrawal is processed.

You are solely responsible for:

• Keeping your account password confidential at all times.
• Ensuring no other party uses your account.
• Notify 19myr1 immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information whenever any changes occur.

19myr1 accepts deposits via multiple local Malaysian payment methods, including DuitNow, FPX, online bank transfers, Touch 'n Go eWallet, and GrabPay. All deposits are processed in Malaysian Ringgit (MYR).

Deposit conditions:

• The minimum deposit amount is as specified on the Deposit page and is subject to change from time to time.
• All deposits must come from an account or payment method registered in the name of the verified user only.
• Third-party deposits are not accepted and will be returned minus any processing costs.
• 19myr1 does not charge any deposit processing fees; however, your bank or e-wallet provider may apply their own charges.

Withdrawal conditions:

• Withdrawals will only be processed to a bank account or e-wallet registered in the same name as the verified user.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals exceeding a certain amount.
• Withdrawal processing time is typically between 15 minutes and 2 hours on business days.
• 19myr1 reserves the right to temporarily hold withdrawals for security review purposes where necessary.
• Withdrawals involving bonuses are subject to the rollover (wagering requirement) conditions stated in the relevant promotional terms.

All bets placed through the 19myr1 platform are subject to the following rules, read together with the specific rules for each applicable game type or sport:

• Confirmed bets cannot be cancelled or modified by the user.
• The odds displayed at the time a bet is placed are the final odds that will be used to calculate winnings.
• In the event of a technical error or system disruption during bet processing, 19myr1 reserves the right to void the affected bet and refund the stake to the user.
• Bets placed after the official result of an event is known will be voided without exception.
• Minimum and maximum betting limits are displayed on each market and may vary by sport type, league, or game.
• 19myr1 reserves the right to limit or reject any wager at our discretion, particularly for accounts displaying unusual betting patterns.
• Verified winnings will be automatically credited to the user's account once the official result has been confirmed by the relevant governing body.

19myr1 offers a variety of bonuses and promotions to both new and existing members from time to time. Each promotion carries its own terms and conditions, which must be read and understood before claiming.

General conditions for all bonuses:

• Every bonus carries a rollover (wagering requirement) that must be fulfilled before bonus-related winnings can be withdrawn.
• Bonuses may only be claimed once per user unless otherwise stated in the relevant promotion's terms.
• Users with multiple accounts or those suspected of colluding with other users to manipulate bonuses will be disqualified from all bonuses and their accounts may be closed.
• 19myr1 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Unused bonuses that expire within the stipulated validity period will be automatically forfeited.
• Abuse of the bonus system in any form will result in the cancellation of all bonuses and possible account closure.

19myr1 is fully committed to responsible gaming practices. We believe betting should be a controlled form of entertainment, and we provide a range of tools to help users stay within their own comfortable limits.

• Users can set deposit limits, loss limits, and session time limits directly from their account settings.
• A self-exclusion feature is available for users who wish to suspend access to their account for a set period of time.
• Users who feel they may have a gambling problem are encouraged to contact our support team.
• 19myr1 does not permit individuals under the age of 18 to use this platform under any circumstances.

For more information on the tools and resources available, please refer to the Responsible Gaming us.

The following activities are strictly prohibited on the 19myr1 platform and may result in immediate account suspension or closure, forfeiture of all balances, and legal action where applicable:

• Registering more than one account, whether using the same or different name, phone number, email, or device.
• Using bots, automated scripts, or any technology to automate betting or exploit the system.
• Manipulating the bonus system, rollover system, or any promotional mechanism.
• Committing fraud, document forgery, or providing false information during the KYC process.
• Using illegal funds or money from unlawful sources for deposits (money laundering).
• Attempting to access another user's account without authorisation.
• Distributing obscene, threatening, or unlawful content through any communication channel on the platform.
• Colluding with other players to manipulate betting outcomes (collusion).

19myr1 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspicion or confirmation of fraud, money laundering, or unlawful conduct.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Instructions from legal authorities or regulatory bodies.
• Self-exclusion requests submitted by the user themselves.

Users may also close their own account at any time by contacting our customer support team. Valid balances not linked to any active investigation will be returned to the user once the verification process is complete.

To the extent permitted by applicable law, 19myr1 shall not be liable for:

• Any indirect, consequential, or punitive losses arising from the use of our platform.
• Service disruptions caused by factors beyond our control, including internet outages, natural disasters, or government directives.
• Loss or damage to data caused by third parties or security vulnerabilities on the user's own end.
• Any betting outcome affected by errors in information provided by third-party data sources.

The maximum total liability of 19myr1 to any user under any circumstances is limited to the total amount deposited by that user in the 30 days preceding the claim.

All content on the 19myr1 platform, including but not limited to logos, designs, graphics, text, software, user interfaces, and databases, is the exclusive property of 19myr1 or our licensors and is protected by applicable copyright law.

• You may not copy, distribute, modify, publicly display, or create derivative works from any platform content without prior written consent from 19myr1.
• Use of the 19myr1 brand name, logo, or trademarks for any commercial purpose is strictly prohibited.
• Links to the 19myr1 platform are permitted only on the condition that such links do not misrepresent or create a misleading impression of the relationship between the linking party and 19myr1.

19myr1 reserves the right to amend, update, or replace these Terms and Conditions at any time based on business requirements, legal compliance, or platform improvements.

When material amendments are made, we will notify users via in-app notifications, registered email, or a prominent notice displayed on our website. The "Updated" date at the top of this page will always reflect the most current version of the terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 19myr1 team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from our platform or app.
• Email: [email protected] (displayed as text only)
• WhatsApp: The number is available in the support section of our app.

Our customer support team is Malaysian-speaking and will endeavour to respond to every enquiry within 24 business hours.